VentureFizz Post: Talent Branding- How to Stand Out from the Crowd

I’m back!

If you’re breaking into employment branding or recruitment marketing, check out my latest post on VentureFizz. It offers some great tips to get you started and keep you organized.

Click here to see the post. 

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Employment Branding: The Social Media Piece

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I’ve had acquaintances and colleagues reach out to me regarding employment branding over the years, and, in many cases, they simply wanted to brainstorm different ways to build a grassroots brand with little-to-no budget. I had been in similar situations in the past and although it would be nice to have a budget and/or a person completely dedicated to employer branding initiatives, I can see why it’s hard to convince an employer that it’s worth the investment. But fret not, there are still plenty of things you can do if you’re short on bandwidth or money.

Social media is a great option to get the word out about your company culture and jobs, and one many job seekers are now expecting to find if they’re doing research on your organization. If you’re the one trying to initiate the branding piece, consider how much time you have to dedicate it. Also consider your level of marketing skills. Although many people have used social media for personal purposes, it’s important to realize that personal experience and marketing skills are two very different things. Once you identify these things, here are a few suggestions to help you get your branding efforts up and running:

  • Choose your platform: Would it make more sense to separate out your employment brand from your consumer brand, or should you work with your marketing team to incorporate recruitment marketing into their content schedule? If you do decide to create new employment branded-based social media profiles, will you throw a wide net and utilize as many social media platforms as you can or optimize a couple platforms leveraged most by your audience? Figuring out these aspects are the first steps to developing out your social media employment branding strategy. Typically, though, many people put focus on mainstream platforms like Facebook, LinkedIn and Twitter.
  • Figure out your content calendar: There are plenty of free tools online to help you develop out a content calendar and schedule. Choose one that will keep you the most on track and stay consistent in your postings. Additionally, determine what you should post and how often. As a general suggestion, start small and assess the results. Do research to find out when the best times to post are and appropriate hashtags to use. For example, Facebook has highest engagement from 1-3pm on Thursday, Friday and Sunday. However, Twitter works best 3-6pm from Thursday through Sunday. Share your postings during that time manually or use tools like Hootsuite to automate postings.
  • Know what to post: Many people make the mistake of using their social media platforms as a way to simply post jobs. Although the point is to reach more candidates and increase your applications, many candidates will lose interest if you only post jobs. To keep people engaged and to continue to expand your network, incorporate content that will add value. For example, make sure you include things that will showcase your culture, like pictures of recent events or the day-to-day at the office. Also make sure you curate content. For instance, if you are a tech company, share content that is industry-focused. Or even share job-seeker tips. You want people to look at your feed and find useful take-aways rather than just a job feed.
  • Take time to communicate: Social media is meant to make it easy for individuals to communicate with each other. So, make sure to create opportunities for two-way communication. Respond to comments/inbox messages in a timely fashion. Comment on posts. Participate in social media chats, such as Twitter chats.
  • Track and adjust: Track results on a weekly basis for a month to three months and identify any patterns. Make adjustments and/or optimize successful results when making a more robust schedule later on. Some things to measure are engagement, hashtag impact, follower/like growth, clicks and hires. Some free tools you can check out are Ritetag and Keyhole. You could also leverage some free reporting via Hootsuite. There are tons of tools out there, so be sure to take the time to find the right one for your needs.

Employment branding can be done on a budget, even if you don’t have someone solely dedicated to the initiative. Little steps like the ones mentioned above can help you incorporate this into a talent acquisition strategy in the most efficient and effective way possible.

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#UCFBizChat: Uncovering Company Culture through Social Media

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A former colleague of mine recently reached out to ask if I would host a Twitter chat for her students at University of Central Florida (UCF). As a career center advisor, she was excited about the prospect of her business students getting exposure to seasoned recruiting professionals and the opportunity for them to get sound advice when it comes to careers after college. Of course, I was honored to contribute to the conversation, especially since the topic focused on investigating the company culture of prospective employers via social media.

Not so long ago I was in their shoes, aggressively looking for work at an employer I could feel excited about and one that seemed to match my personality and values. During my search, I discovered how informative social media was when trying to uncover that culture fit. Even after I finally landed a job, I often tell those who come to me for career advice about how important this research could be in terms of finding an employer that’s right for them. And for both students and experienced professionals, this should be a major part of the job seeking process. Digging deep with multiple resources allows a candidate to get a better sense of what the company is all about and may limit any surprises if they end up landing a job with the company.

As I’ve gotten more involved with things like employer branding, I’ve seen the hard work employers put in to try and provide valuable insight into their organization and jobs. They’ve really incorporated a ton of information about their culture, perks, videos, “a day in the life” campaigns and images of events or daily happenings. Although employers go through great lengths to provide a detailed and positive image for their companies to attract talent, I also know there are external factors that play a big part in the full employer brand, including news resources and employees themselves. Job seekers should incorporate this information too to ensure a more realistic and well-rounded view of the organization.

So, some simple research tips I suggest are as follows:

  • Career sites: Career sites are always a great starting point and may provide more information than just a job board. This is a place where employers can include updated information about the organization, specific roles and locations. Be sure to click around and review things like their videos, blogs, benefits details, corporate social responsibility and so on. Also, see if there are any external links to review, such as their social media sites.
  • Social media: Try to find career-focused social media sites for the company or their main social media sites if they don’t have it segregated. Review their postings, see how they interact with people and even investigate some hashtags they are using. This could help you discover current employees that are also using the hashtag to promote life at the company. It could provide you some more candid insight than what the employer shares on its own. Usually Twitter and Instagram are great for researching these things.
  • Google search: Performing general Google searches or setting Google Alerts can allow you to stay current with what’s going on at the company. Press releases, blogs, new jobs and news about the company keeps you updated with both good and bad. It could also help you get a feel for the direction the company is going in before you decide to apply to jobs. After all, you wouldn’t want to accept a job offer for a company that has been experiencing major lay-offs or is being acquired by a company that has a completely different culture. This can help protect your decisions.
  • Social networking: As I mentioned earlier, social media allows you to discover hashtags and current employees. If you’re really interested in a company, social media could be an easy way for you to connect with employees and get some real feedback about what it’s like to work there. If possible, I would also suggest trying to find an employee that either works in the location you’re looking at and/or an employee who might work in the same role or department. This can give you a direct look into the working conditions and culture of that particular office or role. Just because a company is tooting its horn for having an awesome company culture doesn’t always mean this trickles down to each location, department or role. It’s best to hear it straight from someone who knows.

School might be getting out, but doing your homework during your job search can save you a lot of headaches! Make sure to research on multiple platforms to ensure you’re getting the full story.

For those interested in this discussion, be sure to join #UCFBizChat on Friday, October 24th at 11:30am EDT.

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Branding and Communities: Finding Your Starting Point

blahblahblahLately, I’ve had the opportunity to work on multiple projects that deal with employment branding and talent communities. I’ve come across some fantastic examples while performing research on successful and unsuccessful companies. I’ve been able to consult companies on their current state and provide suggestions for a better strategy. I’ve even had the chance to implement a few initiatives for my own company. It’s been a great learning experience from both research and hands-on experience, however, during this time I’ve also come across a lot of misconceptions regarding this. This simple misconceptions are what’s causing many companies to fail when it comes to maximizing their efforts.

In my time, I’ve seen companies with amazing branding, such as Adobe. I’ve also discovered some unique and fun talent communities, such as Zappos, GE and Accenture. I’ve even had the pleasure of demoing technology such as Work4, which has really added something appealing to social media recruitment and social media talent communities. And tech companies like Ascendify work well when it comes to having the functionality to truly make a talent community work in the way that it has been theorized. All of these things are examples that companies should look to when envisioning their strategy. Unfortunately, that’s not the case.

Some companies think that creating an email list to blast out their job agents is a talent community. Some companies think that throwing together a little fluff piece about their company culture or a job is employment branding. Neither are the case and, unfortunately, these scenarios are usually run by the same companies who curse communities and branding months down the line when they’ve gained no traction. To have a robust, valuable and engaging community, you not only need the manpower to run it but you also need the content to share. Content can’t only focus on sharing company news, jobs and employment branding, but also educational or informative pieces regarding the industry or job from other sources.

To have a functional employment brand, you need to go beyond the surface and really dig deep. When investigating this for my clients lately, I’ve noticed a lot of the issues seemed to revolve around the fact that they lacked an engaging or defined employee value proposition (EVP) that helped differentiate them from other companies. There were some companies that really didn’t even have one established at all. In my opinion, this is the first thing companies should focus on before they get to branding content and communities. The EVP is the backbone of all of these activities for so many reasons.

The EVP is a way a company defines itself to its employees and candidates. It’s a way of attracting new talent and a reminder as to why current employees would want to stay there. It also acts as the basis of all branding content. It gives branding a purpose, a focus and helps ensure consistency. It establishes a company’s personality and voice. And it helps branders understand what point they’re trying to make when they create content. This should be the starting point and companies should scale back to work on this before anything else.

To have a strong brand and community, companies need to know what they’re promoting. So many companies fail at this or create confusing messages because they haven’t established the consistent voice and message. Without a defined starting point (the EVP), your community messaging will be empty and provide no value. Starting at this point can also make it tremendously easier when moving forward with other parts of the development.

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Recap: HCI’s 2014 Strategic Talent Acquisition Conference

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While living in South Carolina, I obtained the majority of my professional development though social media discussions, webinars and networking calls. Although these were tremendous in helping me learn about things outside of my education and work experience, I couldn’t help but feel like I was missing an instrumental piece of my professional growth and believed conferences and workshops were going to be a major player in taking it to the next level. When I first found out I was moving to Boston, I was excited about the possibility of attending professional networking events. As luck would have it, two months after I moved, I was given the opportunity to attend the Human Capital Institute (HCI) event in the Seaport District last week. And it was exactly what I needed.

Usually I follow trends and conference updates by checking out the live hashtag streams. For example, the hashtag for this particular conference was #HCIevents and I made sure I made good use of it. Aside from seeing some of my coworkers and meeting ones who I haven’t met yet, I was able to take everything in through my own perspective. Overstimulated doesn’t quite cover my experience, but I mean it in the best way. From checking out some of the vendor booths and learning about new technologies, to attending presentation sessions and networking opportunities, I felt like I learned a lot.

Three sessions I really enjoyed the most were:

  • “Engaging Your Community Intelligently” presented by GE’s Recruitment Technology Manager, Shahbaz Alibaig. Talent communities have continued to be a hot topic in talent acquisition. Even now, I’m currently part of a task force to research, identify and develop one for a current client, which has been both exciting and frustrating. I’ve built my own ideas by pulling together pieces of theory and concept and considered the uses for our current needs. However, I had yet to see a successful talent community that I could compare it to. Thankfully, the presentation Shahbaz shared was rich with information, both confirming the concepts were on the right track and also sharing information worth thinking about, such as how workforce planning and forecasting impacts the community engagement goals.
  • “Employment and Consumer Brands: The Heart and Soul of Your Company” presented by Royal Bank of Canada’s Director of Employment Brand, Estela Vazquez Perez. At the close of 2013, I identified my 2014 professional goals and employment branding was one of them. During the presentation, Estela shared some interesting statistics and metrics that made it clear which key drivers were behind a strong brand. It isn’t just about promoting your company as the best of the best, but rather forming your brand to shift focus on candidate and employee trends. Understanding their values, drivers and needs is a starting point for companies to link the dots between those things and find a meaningful connection. Where can this information come from? The HR department. Employment branding initiatives NEED to include HR more, as their information is going to make the difference.
  • “How HR Innovators are Reinventing the Future of Talent Acquisition” moderated by Elance, with panelists from Krash, CustomMade and Bit9. This conversation was very unique and eye opening because they were able to emphasize the changes in talent acquisition from their own hiring experiences. With these companies focusing on the “free agent” and independent employees, it was important to learn that these types of workers will be making up 50% of the workforce by 2020. Not to mention, gen Y is changing the game, consistently raising the bar, ramping up quickly and is not afraid to move on to better opportunities. HR and talent acquisition need to invest in workforce forecasting and planning as the years press on. With long-term employment becoming a thing of a past, what are we doing to prepare AND accommodate the change in employment trends?

After all was said and done, I had a moment to sit down and charge up my phone. As I was waiting there, I ended up chatting with a few other attendees. Needless to say, it was so nice to “nerd out” with people who are in my industry, know what I’m talking about and are equally as passionate. Simple conversations with strangers had taught me just as much as those sessions and I can’t wait until the next opportunity to attend another conference.

Interested in these topics? Be sure to review the #HCIevents hashtag on Twitter.

Simple Steps to Boost Your Employer Brand

 

 

Love Your Job

As employment branding continues to be a trend in talent acquisition, more organizations are starting to see the positive effects of this, while others are sensing competitive pressures by not having one. As more job seekers become advised about performing their due diligence and researching a company before applying or interviewing, companies need to take stock of what a seeker would see if they did a basic search of the organization. Will the company have a robust presence on social media and enticing career pages, or will their social media pages seem abandoned and will the career page fall flat?

Of course, there are plenty of companies who have an amazing brand, but some of them also have a person or team of people dedicated to managing it. But, what about the companies that don’t have the resources or budget to hire a full time employee or consultant? Do they miss out on the chance of showcasing their culture just because they don’t have the means to do it? The answer is no.

There are plenty of simple things that companies can do to build some traction on their brand, and it doesn’t require a full time person to manage it. It’s simply about optimizing on the things occurring at your organization day in and day out and repurposing it for branding. The person contributing to this effort doesn’t need to be a marketing guru or recruiting genius, but someone who understands the fundamentals of both and who has a little extra time in their work week to keep initiatives consistent.

Below are a few easy things to boost your brand:

  • Social platforms: There’s no denying how useful social media can be when it comes to getting your company’s name out there. Some of the best brands even have dedicated profiles for their jobs or specific job roles. Of course, managing a bunch of profiles can be a huge undertaking. In this case, simply using your established company profiles to include employment branding can be perfect. Ensure you’re regularly scheduling out jobs, events and things showcasing your culture. All it takes is a few minutes a week to schedule out consistent messages through tools like Hootsuite. Just make sure whoever’s managing the profiles also remembers to check and respond to messages in a timely manner.
  • “A Day in the Life” campaigns: When candidates research your company, they’re trying to get the most accurate picture of what it’s like to work there. Including little blogs, short videos or employee Q&A sessions can give them exactly what they’re looking for. Take time to connect with internal recruitment and find out what hot jobs they’re recruiting for and then connect with those currently in the position. Taking time to interview them or get some candid feedback about the aspects of their jobs, why they like it and any interesting facts can help you build that content easily. Keep it authentic—include the good and the mundane aspects. That can allow candidates to get a realistic preview of the job.
  • Employee testimonials: Employee testimonials are considered heavily by candidates, so be sure to consider these in your branding efforts. Creating a Glassdoor campaign to get consistent (and candid) reviews is one suggestion. Also, including employee spotlight features on social media or your career pages can be another simple way to boost the brand. Get a quote or two about why they like working at the company or in the specific job.
  • Sharing events: Your company participates in several events a year and this can be a great way to showcase your culture and happenings. From pot lucks, birthdays, “wins”, conferences, holiday events, social responsibilities and just general good times, this can be opportune for getting visual content. Snap a picture or take short videos. Make sure they’re edited and post away on social media, eblasts or the career sites.
  • Optimizing career pages: I have come across career pages that are so boring, it actually turned me off from the company. Even if they were a reputable company with good opportunities, a bad career page can have adverse effects. This is the time you can hype up a candidate and it’s the homestretch before whether they apply to a job or not. Even if you don’t build out multiple pages to highlight specific things like benefits/perks, corporate social responsibility, and so on, it’s still an opportunity to build out the content on one. What differentiates your company? What can you offer your employees? Why should someone want to work for you? Keep these questions in mind when including key information. Also be sure to include the content you’ve been creating for the branding initiatives, and if possible, feeds to your social sites.

Building a brand doesn’t have to be as involved or as intimidating as some companies might think. It’s just a matter of staying timely, consistent and well-rounded. Dedicating some time to this regularly will build up your content quickly.

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Use Employment Branding to Impact Your Sourcing Strategy

In my last blog post of 2013, I took the time to reflect on what I learned throughout the year and my intentions of getting more involved in the subject of employment branding. It seems as if though 2014 is starting off on the right foot, as my first blog post of the New Year covers just that.

Due to some of the diverse positions and industries I’ve recruited for in the past, I quickly learned how creativity could impact time-to-fill and quality-of-hire. As I played around with different options to promote my jobs to candidates, I saw that employment branding seemed to add the most value while performing sourcing functions.

SourceCon was kind enough to allow me to contribute some tips from my experience of utilizing employment branding for my sourcing strategy. Check it out here.

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