Lately, I’ve had the opportunity to work on multiple projects that deal with employment branding and talent communities. I’ve come across some fantastic examples while performing research on successful and unsuccessful companies. I’ve been able to consult companies on their current state and provide suggestions for a better strategy. I’ve even had the chance to implement a few initiatives for my own company. It’s been a great learning experience from both research and hands-on experience, however, during this time I’ve also come across a lot of misconceptions regarding this. This simple misconceptions are what’s causing many companies to fail when it comes to maximizing their efforts.
In my time, I’ve seen companies with amazing branding, such as Adobe. I’ve also discovered some unique and fun talent communities, such as Zappos, GE and Accenture. I’ve even had the pleasure of demoing technology such as Work4, which has really added something appealing to social media recruitment and social media talent communities. And tech companies like Ascendify work well when it comes to having the functionality to truly make a talent community work in the way that it has been theorized. All of these things are examples that companies should look to when envisioning their strategy. Unfortunately, that’s not the case.
Some companies think that creating an email list to blast out their job agents is a talent community. Some companies think that throwing together a little fluff piece about their company culture or a job is employment branding. Neither are the case and, unfortunately, these scenarios are usually run by the same companies who curse communities and branding months down the line when they’ve gained no traction. To have a robust, valuable and engaging community, you not only need the manpower to run it but you also need the content to share. Content can’t only focus on sharing company news, jobs and employment branding, but also educational or informative pieces regarding the industry or job from other sources.
To have a functional employment brand, you need to go beyond the surface and really dig deep. When investigating this for my clients lately, I’ve noticed a lot of the issues seemed to revolve around the fact that they lacked an engaging or defined employee value proposition (EVP) that helped differentiate them from other companies. There were some companies that really didn’t even have one established at all. In my opinion, this is the first thing companies should focus on before they get to branding content and communities. The EVP is the backbone of all of these activities for so many reasons.
The EVP is a way a company defines itself to its employees and candidates. It’s a way of attracting new talent and a reminder as to why current employees would want to stay there. It also acts as the basis of all branding content. It gives branding a purpose, a focus and helps ensure consistency. It establishes a company’s personality and voice. And it helps branders understand what point they’re trying to make when they create content. This should be the starting point and companies should scale back to work on this before anything else.
To have a strong brand and community, companies need to know what they’re promoting. So many companies fail at this or create confusing messages because they haven’t established the consistent voice and message. Without a defined starting point (the EVP), your community messaging will be empty and provide no value. Starting at this point can also make it tremendously easier when moving forward with other parts of the development.