Employment Branding: The Social Media Piece

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I’ve had acquaintances and colleagues reach out to me regarding employment branding over the years, and, in many cases, they simply wanted to brainstorm different ways to build a grassroots brand with little-to-no budget. I had been in similar situations in the past and although it would be nice to have a budget and/or a person completely dedicated to employer branding initiatives, I can see why it’s hard to convince an employer that it’s worth the investment. But fret not, there are still plenty of things you can do if you’re short on bandwidth or money.

Social media is a great option to get the word out about your company culture and jobs, and one many job seekers are now expecting to find if they’re doing research on your organization. If you’re the one trying to initiate the branding piece, consider how much time you have to dedicate it. Also consider your level of marketing skills. Although many people have used social media for personal purposes, it’s important to realize that personal experience and marketing skills are two very different things. Once you identify these things, here are a few suggestions to help you get your branding efforts up and running:

  • Choose your platform: Would it make more sense to separate out your employment brand from your consumer brand, or should you work with your marketing team to incorporate recruitment marketing into their content schedule? If you do decide to create new employment branded-based social media profiles, will you throw a wide net and utilize as many social media platforms as you can or optimize a couple platforms leveraged most by your audience? Figuring out these aspects are the first steps to developing out your social media employment branding strategy. Typically, though, many people put focus on mainstream platforms like Facebook, LinkedIn and Twitter.
  • Figure out your content calendar: There are plenty of free tools online to help you develop out a content calendar and schedule. Choose one that will keep you the most on track and stay consistent in your postings. Additionally, determine what you should post and how often. As a general suggestion, start small and assess the results. Do research to find out when the best times to post are and appropriate hashtags to use. For example, Facebook has highest engagement from 1-3pm on Thursday, Friday and Sunday. However, Twitter works best 3-6pm from Thursday through Sunday. Share your postings during that time manually or use tools like Hootsuite to automate postings.
  • Know what to post: Many people make the mistake of using their social media platforms as a way to simply post jobs. Although the point is to reach more candidates and increase your applications, many candidates will lose interest if you only post jobs. To keep people engaged and to continue to expand your network, incorporate content that will add value. For example, make sure you include things that will showcase your culture, like pictures of recent events or the day-to-day at the office. Also make sure you curate content. For instance, if you are a tech company, share content that is industry-focused. Or even share job-seeker tips. You want people to look at your feed and find useful take-aways rather than just a job feed.
  • Take time to communicate: Social media is meant to make it easy for individuals to communicate with each other. So, make sure to create opportunities for two-way communication. Respond to comments/inbox messages in a timely fashion. Comment on posts. Participate in social media chats, such as Twitter chats.
  • Track and adjust: Track results on a weekly basis for a month to three months and identify any patterns. Make adjustments and/or optimize successful results when making a more robust schedule later on. Some things to measure are engagement, hashtag impact, follower/like growth, clicks and hires. Some free tools you can check out are Ritetag and Keyhole. You could also leverage some free reporting via Hootsuite. There are tons of tools out there, so be sure to take the time to find the right one for your needs.

Employment branding can be done on a budget, even if you don’t have someone solely dedicated to the initiative. Little steps like the ones mentioned above can help you incorporate this into a talent acquisition strategy in the most efficient and effective way possible.

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Simple Steps to Boost Your Employer Brand

 

 

Love Your Job

As employment branding continues to be a trend in talent acquisition, more organizations are starting to see the positive effects of this, while others are sensing competitive pressures by not having one. As more job seekers become advised about performing their due diligence and researching a company before applying or interviewing, companies need to take stock of what a seeker would see if they did a basic search of the organization. Will the company have a robust presence on social media and enticing career pages, or will their social media pages seem abandoned and will the career page fall flat?

Of course, there are plenty of companies who have an amazing brand, but some of them also have a person or team of people dedicated to managing it. But, what about the companies that don’t have the resources or budget to hire a full time employee or consultant? Do they miss out on the chance of showcasing their culture just because they don’t have the means to do it? The answer is no.

There are plenty of simple things that companies can do to build some traction on their brand, and it doesn’t require a full time person to manage it. It’s simply about optimizing on the things occurring at your organization day in and day out and repurposing it for branding. The person contributing to this effort doesn’t need to be a marketing guru or recruiting genius, but someone who understands the fundamentals of both and who has a little extra time in their work week to keep initiatives consistent.

Below are a few easy things to boost your brand:

  • Social platforms: There’s no denying how useful social media can be when it comes to getting your company’s name out there. Some of the best brands even have dedicated profiles for their jobs or specific job roles. Of course, managing a bunch of profiles can be a huge undertaking. In this case, simply using your established company profiles to include employment branding can be perfect. Ensure you’re regularly scheduling out jobs, events and things showcasing your culture. All it takes is a few minutes a week to schedule out consistent messages through tools like Hootsuite. Just make sure whoever’s managing the profiles also remembers to check and respond to messages in a timely manner.
  • “A Day in the Life” campaigns: When candidates research your company, they’re trying to get the most accurate picture of what it’s like to work there. Including little blogs, short videos or employee Q&A sessions can give them exactly what they’re looking for. Take time to connect with internal recruitment and find out what hot jobs they’re recruiting for and then connect with those currently in the position. Taking time to interview them or get some candid feedback about the aspects of their jobs, why they like it and any interesting facts can help you build that content easily. Keep it authentic—include the good and the mundane aspects. That can allow candidates to get a realistic preview of the job.
  • Employee testimonials: Employee testimonials are considered heavily by candidates, so be sure to consider these in your branding efforts. Creating a Glassdoor campaign to get consistent (and candid) reviews is one suggestion. Also, including employee spotlight features on social media or your career pages can be another simple way to boost the brand. Get a quote or two about why they like working at the company or in the specific job.
  • Sharing events: Your company participates in several events a year and this can be a great way to showcase your culture and happenings. From pot lucks, birthdays, “wins”, conferences, holiday events, social responsibilities and just general good times, this can be opportune for getting visual content. Snap a picture or take short videos. Make sure they’re edited and post away on social media, eblasts or the career sites.
  • Optimizing career pages: I have come across career pages that are so boring, it actually turned me off from the company. Even if they were a reputable company with good opportunities, a bad career page can have adverse effects. This is the time you can hype up a candidate and it’s the homestretch before whether they apply to a job or not. Even if you don’t build out multiple pages to highlight specific things like benefits/perks, corporate social responsibility, and so on, it’s still an opportunity to build out the content on one. What differentiates your company? What can you offer your employees? Why should someone want to work for you? Keep these questions in mind when including key information. Also be sure to include the content you’ve been creating for the branding initiatives, and if possible, feeds to your social sites.

Building a brand doesn’t have to be as involved or as intimidating as some companies might think. It’s just a matter of staying timely, consistent and well-rounded. Dedicating some time to this regularly will build up your content quickly.

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Use Employment Branding to Impact Your Sourcing Strategy

In my last blog post of 2013, I took the time to reflect on what I learned throughout the year and my intentions of getting more involved in the subject of employment branding. It seems as if though 2014 is starting off on the right foot, as my first blog post of the New Year covers just that.

Due to some of the diverse positions and industries I’ve recruited for in the past, I quickly learned how creativity could impact time-to-fill and quality-of-hire. As I played around with different options to promote my jobs to candidates, I saw that employment branding seemed to add the most value while performing sourcing functions.

SourceCon was kind enough to allow me to contribute some tips from my experience of utilizing employment branding for my sourcing strategy. Check it out here.

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2013 Reflections and 2014 Resolutions

Before I take my brief blogging hiatus during holiday madness, I felt that the last blog of 2013 should focus on reflection and resolutions. January brings us a new year and promises new starts, so it’s important to understand what we’ve accomplished this year in order to properly set ourselves up for a successful future. Of course this can mean a multitude of things to different people, but today I’m going to focus on my career in the human resources and talent acquisition world.

Reflections

2013 has been quite the interesting year for me. I finally settled in with an employer that made me feel like I had control over my own learning and development. Once the year started, I felt like I was beginning to gain momentum in my sourcing/recruiting role. I felt secure enough with the company to get creative in my methods to the point where I was able to be successful in multiple markets and different industries. My searching methods, social media tactics and general sourcing knowledge had helped me hit the ground running every time I changed accounts and I was able to make an immediate impact each time.

My ability to do these things has allowed me to create opportunities for development of the delivery team. During my time on this team, I created a training on social media recruitment methods in which all sourcers and recruiters were able to learn the basics or learn new tricks. In addition to this, taught them the art of personal branding to gain credibility for their current career. This also gave our company opportunities to develop brand ambassadors and SMEs which promoted additional learning and content creation. Most importantly though, I was able to build up a market research spreadsheet for the tech/IT industry which has helped my co-workers ramp up faster in this market (which isn’t easy).

I eventually graduated from the delivery team and found myself on the marketing team around September. I wasn’t sure what to make of this job promotion, mainly because my background had focused solely on HR and recruitment. I was apprehensive about whether or not I could be successful in this and wondered if my education and experience in HR/recruitment would become stale. After four months of being in this role, I soon found that I actually learn MORE about the HR and recruitment industry than I did in previous roles. Also, I was able to surprise myself when I discovered the areas I was naturally good at and the things that seemed to interest me.

Which leads me up to my next point.

Resolutions

Although I’m still developing my role, I am beginning to realize the things that I enjoyed in HR can still be achieved in this marketing role. Of course, priorities change within the company and industry so I’m sure that some of these things might be propelled forward while others are put on hold. But a girl can dream right?

Employment branding is something that inspires me. As the months went on, I felt myself gravitating towards this topic more and more. I’ve even caught myself researching and silently critiquing a company’s employment brand. Lately, I’ve been given opportunities to investigate related things in my current job. I’ve had to research brands, find positive things, identify where brands are falling short and provide insight and suggestions. I love the fact that my research and input can potentially influence how a brand is able to attract candidates and retain current employees.

The other area I’m hoping to get more involved in is on a global scale. As my company expands into Western Europe and eventually Australia, I’m excited about the opportunity to get an inside look at how these companies function. I’ve always enjoyed conversations with HR professionals outside of the US and became intrigued about hiring practices, recruitment initiatives, HR laws and generally how talent acquisition and HR differ between each country. Even just learning about how resumes different from country to country was awesome. I’m looking forward to exploring these topics more.

After this brief break, I’ll be coming back refreshed and renewed with a plan of action to tackle these areas. If there’s one thing I’ve learned about my career, it’s all about how I position myself. It will be interesting to see how I can evolve this throughout 2014.

Happy holidays!

Photo Source — By the way, I hope I can see the Festival of Lights in person one day!

Recruiters: How Deep Does Your Research Go?

Richard Branson Reputation Quote

Lately, I’ve somehow found myself in the position of an informal career coach. I’ve been assisting job seekers who have been off the job market for several years and who were overwhelmed and intimidated by the way this whole process has changed. I was able to guide them through the process, from resume writing, personal branding, researching companies, and developing questions to ask during the interviews. As I went through this journey with them, I was surprised to learn that some of these questions have left recruiters scratching their heads. When I recalled my own experience in recruiting, I remember being in the same boat as these individuals. It wasn’t until later in my recruiting career that I realized how important it was to do deep research about a company to be able to confidently provide the information that these candidates wanted to hear.

To really create a positive and informative candidate experience during the interview process, a recruiter has to think like a candidate thinks. I know when I was a job seeker, the first thing I would do was essentially stalk anything and everything about a company before my interview. If I came across something negative, I wanted it cleared up early in the process so I knew whether or not to move forward. When applying this knowledge to my recruiting career, I noticed a huge difference. Transparency helped me build a trust with my candidates and they felt more confident when it came down to making a decision.

How can recruiters go the extra mile?

  • Talk to people within the company: Even if you work at the company you’re currently recruiting for, it’s important to speak to several people in different roles or departments. Getting an overall idea of employees’ opinions of the company can help you paint a solid picture for your candidate. So rather than saying, “It’s a great place to work,” you’re able to provide several perspectives, making your examples well-rounded.
  • Check out reviews on Glassdoor: Alright, I get it. I’m kind of a snob when it comes to this point but it’s definitely something that needs to be discussed. I’ve had plenty of job seekers tell me that they completely stumped a recruiter when they referenced specifics from these reviews. Needless to say, the job seekers would drop out of the interview process because they felt like there was a disconnect or that the company was potentially hiding something.
  • Know your employer brand: Employment branding is a topic that is near and dear to my heart. Being on the marketing side of things, I see the amount of effort companies put into their brand to make sure they have various examples of why working for the company is great. The content put out can be a fantastic resource to provide to the candidates and can help keep them engaged throughout the process.
  • Do a deep Google search: What’s your reputation? Employment branding and content pushed out by a company attempts to paint the company in the best light, but what about the stuff that WASN’T put out by the company? What are brand ambassadors, customers, clients and/or competitors saying? Do credible news sources or amateur bloggers have something worthy of sharing? Are your employees bashing or praising the company on social media? Knowing these things beforehand can help you discredit things that aren’t true, give a deeper explanation for things that are, or promote things that are aligned to what the candidate values.

When I started doing this in my own recruiting practices, I was able to really make the most out of my conversations with candidates. If they mentioned something they were interested in, I had the specific details they needed. If they were concerned about something, I was able to ease their mind or give them the hard facts so they could make the call. If I was a job seeker, I would hope that the interviewer would do the same for me. After all, job seeking is hard these days and accepting a job offer can be nerve-wracking.  Essentially, a candidate is making a big decision based on referrals and other people’s opinions. It would make a huge difference if recruiters were able to incorporate these details during the interview loop.

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Employee Value Proposition: Building a Stronger Employer Brand from the Inside Out

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While I was in talent acquisition and HR roles, I was often involved in strategy development for candidate attraction and retention. I would help my team come up with creative ways to attract talent, which could be especially tricky depending on the type of candidates we were aiming for. Once I started in HR and recruitment marketing, I realized that these were also hot topics when it came to developing copy for employer branding initiatives. Regardless of the role I was in, I knew the importance of brand marketing, effective recruiter communications and reputation damage control. Although these are all exceptional ways to help a company become an employer of choice, I believed that companies missed a step in the process. Sure, employer branding is great but you can’t truly make it strong if you have nothing behind it. To be an employer of choice, you must start from the inside and develop your employee value proposition (EVP).

Having an employer brand isn’t going to be nearly as effective if your employee value proposition isn’t robust. Companies need to focus on developing this first before they can brand themselves in good conscious. If your previous or current employees were to give a testimonial, what do you think they would say? What about the candidates that already interviewed with your organization? With technology making it easier for people to find news and reviews about your company or social media allowing candidates to communicate with employees, companies need to realize that they can’t just “fake it until you make it.” People will see right through it.

To build or revamp your current EVP, consider the following:

  • Surveys: Give the people what they want! Getting candid feedback from your employees can help you understand what retains them, what things they value over others and what they’d like to see for future offerings. Also, get additional feedback from candidates. Learn more about what attracted them to your company to begin with and why or why not they decided to move forward with the interview process. Accumulating distinct details about attraction and retention can aid in the development of new offerings and nix the ones that make no impact.
  • Competitors: Look at direct competitors within your industry to see what you’re up against. If a candidate is interviewing at multiple organizations, having this competitor intelligence can make it easier to seal the deal and help make your organization present itself as a stronger choice.
  • Voluntary Turnover/Exit interviews: If an employee is leaving your company voluntarily, it’s in your best interest to find out why. Any information you gather from their exit interviews can be invaluable when it comes to knowing where your company is falling short. For example, did the employee leave because of the long commute? Incorporate telecommunication opportunities. Did they leave because lack of growth potential? Work with HR about career succession. Every exit interview can be an opportunity for improvement.
  • Forecasting and continuous revamping: The world is fast changing, which means the landscape of employment, candidates and offerings will change quickly too. Employers need to focus on correcting or revamping their EVP for the here and now and they also need to stay on the forefront of what employees or candidates could want in the future. Staying ahead of the curve can limit any risk and make your talent acquisition strategy proactive. Revamping the EVP can keep it fresh and engaging.
  • And, of course, branding: Once you get all the details of the EVP squared away, you then have a really strong backing to help with your employer branding initiatives. Your brand can speak to things you’ve already implemented and employees can give their testimonials to confirm that your company practices what it preaches. Showcasing your future initiatives and how you value employee and candidate opinions can make those researching your company more engaged and excited to see what’s to come.

Your brand has to start from the inside. Before you can catch up with the trend of building a brand, social media recruitment, video branding and candidate experience, you have to make your employee value proposition into something worth talking about.

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