Yesterday I wrote a blog post from the job seekers’ point of view. This post discussed the many pain points that seekers deal with during their job hunt. They hoped that bringing these points to light might allow recruiters to understand and find ways to make the candidate experience better. Also in that post, I promised that I would allow recruiters to have their side of the story told. Being that I’ve done internal recruiting as well as recruiting for staffing agencies, I’m well aware that recruiters also have their pain points during the job-filling process. Today’s post will highlight some of the highly noted issues in hopes of allowing candidates to understand that side of the process.
Being surrounded by recruiters day in and day out made it easy for me to learn some of the main issues they wished that candidates knew. Some of these points are as follows:
• From the moment they start the day to the moment they leave, recruiters are swamped. I’m not sure if I’ve ever seen a recruiter have a “light” day. Phones are constantly ringing off the hook, e-mails are flooding in, daily status meetings interrupt the day, and screening candidates is time consuming. For most recruiters, this is their day-to-day. Basically, they do the job that could truly require the help of three people. With all those disruptions occurring, it can take a bit longer for them to pull your resume and review it.
• They are not purposely ignoring you, nor have they forgotten about you. As you can see above, recruiters are trying to do as much as they possibly can. You are on their “contact back” list as soon as they get a moment to do so. With that being said, it is not necessary to call and e-mail them multiple times a day. This just adds more to their already overwhelming work-load. It is perfectly fine to touch base with a recruiter but, please, keep your communications reasonable. Filling a job opening doesn’t happen over-night.
• They’re not purposely withholding information. Sometimes getting information from a hiring manager or a client can be like pulling teeth. Additionally, sometimes the hiring manager or clients have no idea what they’re looking for which can hold-up the process further. Recruiters try to give you as much information as they could possibly obtain, but sometimes that might not be a whole lot. I’m sure they also wish that they had that information to help them place candidates better!
• They would love to provide useful feedback. But unfortunately, sometimes they can’t. Trust me; your recruiter is empathetic of your situation. They would love to give you the reasons why you weren’t hired (if they knew the reasons). They also would love to give you advice on how to make your chances better next time. However, most of the time recruiters cannot give this feedback because of potential legal reasons. They do not want to put themselves or their company in the way of a lawsuit because their innocent feedback was misunderstood.
• Job openings don’t always get filled right away. Sometimes, jobs can be open for several months and the hiring process can become a grueling one if the hiring manager keeps changing the criteria or just generally doesn’t know what he/she wants. In addition to that, sometimes job openings might not actually be open yet. Hiring managers create these postings to find a pool of qualified candidates so when it finally does become available, the candidates are set and ready to go. This means that your resume could sit in the “Under Review” status for several weeks or even months.
Job seekers, just like you wish recruiters could understand your side of the story; they want you to understand theirs. Recruiting isn’t easy and challenges arise on a regular basis which can cause stalls or setbacks. I know that it’s hard to be patient if you’re jobless and are fighting hard for stable work. You must believe me that majority of them are trying as hard as they can. Sometimes, though, the end result is out of their hands. The best that you can do is to give them as much detail as possible so they can determine the ideal job to place you in. Also, practice your patience as much as you can. And remember: they’re fighting for you!